If we summarise all MobiMedia tools we will receive a complete CRM solution.
Naturally all classic approaches of a CRM are integrated here.
Only in our industry are there special features which we cannot ignore.
- Roughly 80% of all topics dealt with in the customer relationship relate to questions on the products.
So we have a strictly product-related CRM.
- Our employees are largely location-dependent and must be integrated mobile into a CRM environment.
- We work in a B2B structure. This also means our traders and P.O.S. are not just customers, but also active employees.
- We have a fast-paced business, fast-moving product cycles and distributed responsibilities for goods, field and P.O.S types.
Our CRM is built on these properties and responds with the appropriate means to be able to retain customers:
- Mobile access
- Focus on individual product information and movement data from the email archive and document archive
- Individual project groups and resource planning in the sales department
- Customer access via Webshop and dealer portal.
- Integrated workflow for the processing of business transactions
- Integrated Olap and planning to track the efficiency of sales activities and to enable targeted action.